Reference

What 8mbit Does With Your Personal Data

This Privacy Policy covers how 8mbit collects, uses and protects the information you share when you open an account or make a deposit via bKash, Nagad or Rocket. Access and eligibility depend on your local law and the eligible regions we serve.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour right to request accessContact us to update your details
8mbit What 8mbit Does With Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We use SSL encryption across the entire 8mbit platform, which means data moving between your device and our servers — including your bKash or Nagad payment steps — travels in an encrypted channel. Account passwords are stored as hashed values, not plain text. We review our data handling practices when our operations or the applicable rules in eligible regions change, and we update this policy to reflect those changes.

SSL Encryption Every page on 8mbit runs over SSL. Your login credentials and payment data — whether you use bKash, Nagad or Rocket — are encrypted in transit.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie settings through your browser at any time.
Data Retention We keep your account data for as long as your account is active and for the period required under applicable rules in eligible regions. After that, we delete or anonymise it.
Third-Party Access Only payment processors that handle your bKash, Nagad or Rocket transactions receive relevant data. No marketing or advertising third party receives your personal details.
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information is handled, you can reach our support team through the channels below. We aim to respond to privacy-related requests within a reasonable period, and we will confirm receipt of your message when it arrives.

Email Support Send your data request or privacy concern to our support email. Include your registered account number so we can locate your record quickly.
Live Chat Open the live chat window from any page on 8mbit. Our team can acknowledge your privacy query and escalate it to the right person.
Account Help Centre Log in to your account and visit the Help section to submit a privacy request form directly linked to your account profile.

Common Questions About Your Privacy on 8mbit

These are the questions we hear most often about how your data is handled. If something is not covered here, contact our support team directly through live chat or email.

We collect your name, email address and phone number at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference linked to that payment.

No. We never store your mobile wallet PIN or password. We only record the transaction reference that your bKash, Nagad or Rocket app generates after a payment is confirmed.

Yes. Send a request to our support email or submit one through the Help section in your account. We will confirm receipt and provide your data within a reasonable period.

Contact us via live chat or email with your registered account details. We will process your deletion request in line with the retention rules that apply to eligible regions.

No. We do not sell or share your personal data with advertisers. Data is passed to payment processors only when it is needed to complete your bKash, Nagad or Rocket transaction.

This policy applies to all accounts on 8mbit. Eligibility to use the platform depends on your local law and the eligible regions we serve — check local rules before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.